Wallet overview
Learn more about the capabilities of your Health Wallet.
23 articles
Cards
Learn how to activate and manage your cards.
- Use your virtual cardFind answers to frequently asked questions about virtual cards.
- Manage your cardsNeed to lock or request a new card? Here's how to do it.
- Troubleshoot card declinesReview our checklist to see why your card isn't working.
- Issue a card for family membersLearn how to issue a debit card for an eligible dependent
- Activate your cardActivating your card in your account is easy. Here's how to.
- Add your card to a digital walletWant to access your benefit funds with Apple or Google Pay? Here’s how to enable mobile tap-to-pay payments.
- Dispute a transactionSee a charge you didn't make? Here's how to dispute a transaction.
- Use your physical cardPINs, replacements, virtual vs physical, and other common questions about your physical card.
- Report a lost or stolen cardLost your card, or think it was stolen or used without your permission? Here's how to report it.
Claims
Learn how to submit a new claim and understand claim requirements.
- Update a claim with requested informationDid you receive a notification that a claim is missing information? No problem! Here’s all you need to know to update your claim.
- Appeal a denied claimYou have the right to appeal any claim denial
- Save your DC-FSA providersIf you have a dependent care flexible spending account (DC-FSA), you can save required provider information. Here’s how.
- Add an expenseAdd an expense to submit a claim now or save it for later
- Check your claim statusSee where your claims stand and what each status means, so you know what to expect and when to act.
Settings
Learn how to update your contact information.
- Change the name on your accountLearn how to change your name and acceptable documents for verification.
- Reset your passwordForgot your password or your password was compromised? Here's how to reset it.
- Set your preferred languageTo select your preferred language, select the link at the bottom of the left-hand navigation panel.
- Understand SMS verificationDo you need a cell phone to activate your account? Yes, you do.
- Confirm available funds for your benefitHow much have you spent? How much funds remain? When do they expire? Here’s how to find out.
- Change your contact informationHas your contact information changed? Here's how to update it.
- Link your bank accountA step-by-step guide to link your bank account to your Health Wallet.
- 2026 Market and Bank HolidaysLearn how banking services and investing might be impacted by the 2026 bank holidays and market holidays.
- Download the Health Wallet Benefits mobile appGet the Health Wallet Benefits app to manage your benefits on the go.